By the RydeAide Team | December 5, 2025
As facility managers and healthcare professionals, we've all coordinated "door-to-door" transportation for our residents and patients. We check the box, and the NEMT (Non-Emergency Medical Transportation) service or van arrives as scheduled. But what happens next?The patient is dropped off at the curb, often alone, and expected to navigate a complex medical building, manage their own check-in, and sit in a waiting room by themselves. This is the care gap: the critical, high-stress period between the curb and the exam room.This is where the real risks lie:
• A confused patient gets lost.
• An anxious patient's blood pressure spikes before the visit.
• A timid patient sits in the wrong waiting room and misses their appointment."Door-to-door" simply isn't enough. We need to start thinking in terms of "door-through-door." This new standard of care means the patient is supported through the entire process. A professional advocate meets them at their residence, accompanies them during the ride, and—most importantly—manages every step of the appointment: from check-in, to note-taking in the exam room, to safely re-boarding their transport.This is the RydeAide solution. We are not the ride; we are the Aide who provides the "through" advocacy. We close the care gap and ensure your patient's safety, dignity, and well-being from the moment they leave your facility until they are safely back.